When is the submission deadline?

Submissions are due October 28, 2026. Questions must be submitted by October 16, 2026.

It was issued by Central Virginia Waste Management Authority. The work is located in Richmond, Virginia, United States.

Who is a good fit for this opportunity?

Experienced WordPress website design, development, hosting, and maintenance firm. Demonstrated expertise building secure, scalable, accessible, and mobile-responsive websites. Customer service case management or CRM workflow implementation experience. Capability to integrate email, telephony or VoIP, web forms, chat, social media, and external platforms. Cloud deployment, cybersecurity, SEO, performance optimization, and data management expertise. Proven experience delivering ongoing technical support and system maintenance.

WordPress Website Redesign and Customer Service Logging System (Due October 28, 2026)

Overview

Software, Web & Mobile Development

Richmond, Virginia, United StatesPosted: September 26, 2026Deadline: October 28, 2026

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SUMMARY

The organization is seeking a vendor to deliver a secure, accessible WordPress website redesign and cloud-hosted customer service case management system. The solution must support omnichannel interaction logging, case workflows, reporting capabilities, integrations, and ongoing maintenance.

KEY REQUIREMENTS

Must be a qualified vendor
Must provide company overview and years in business
Must demonstrate experience with similar developments and implementations
Must provide references from at least three comparable clients
Must provide description of support structure and service levels
Must demonstrate financial stability
Must be registered in eVA to submit an electronic proposal
Must comply with WCAG 2.2 AA accessibility standards
Must comply with ADA accessibility standards

TIMELINE

Pre-Proposal Meeting: September 29th, 2026

Deadline for Questions: October 16th, 2026

CVWMA Responses to Questions: October 21st, 2026

Proposal Deadline: October 28th, 2026

Interviews with Offerors: November 2nd, 2026 to November 20th, 2026

Award by CVWMA Board: December 11th, 2026

Contract Executed: February 1st, 2027

QUESTION DEADLINE

October 16, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Central Virginia Waste Management Authority

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The issuing organization seeks a vendor to redesign, develop, implement, host, and maintain a modern website using WordPress CMS, along with a customized customer service logging and tracking system. The solution must be scalable, secure, user-friendly, mobile-responsive, accessible, visually aligned with the organization’s branding, and optimized for speed, search engine optimization, and mobile performance.

The website should improve content organization and searchability while providing staff with an easy-to-use CMS for regular updates. The customer service system should enable agents to record interactions from phone, email, web forms, chat, social media, and in-person visits; automatically capture timestamps and user identification; create, assign, escalate, and close cases; support tracking and automated reminders; and organize or link related cases and accounts. Integration with email, phone or VoIP systems, and other external platforms is also required. Cloud deployment is expected.

A pre-bid meeting is scheduled for September 29, 2026. Questions must be submitted by October 16, 2026, and proposals are due October 28, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due October 28, 2026. Questions must be submitted by October 16, 2026.
Who issued this RFP?: It was issued by Central Virginia Waste Management Authority. The work is located in Richmond, Virginia, United States.
Who is a good fit for this opportunity?: Experienced WordPress website design, development, hosting, and maintenance firm
Demonstrated expertise building secure, scalable, accessible, and mobile-responsive websites
Customer service case management or CRM workflow implementation experience
Capability to integrate email, telephony or VoIP, web forms, chat, social media, and external platforms
Cloud deployment, cybersecurity, SEO, performance optimization, and data management expertise
Proven experience delivering ongoing technical support and system maintenance

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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