Web-Based Unified Health Mobility Platform
Overview
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Questions due August 17th, 2026.
Bid opening August 25th, 2026.
Platform must be fully operational within 12 months of contract execution.
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
West Virginia Office Of Shared Administration
DESCRIPTION
The agency seeks a vendor to design, develop, deploy, and host a statewide web-based unified health mobility platform serving rural residents. The platform will connect patients, healthcare providers, non-emergency medical transportation services, and other transportation resources to improve reliable access to healthcare.
Required capabilities include real-time ride scheduling and dispatch, Medicaid and uninsured eligibility verification, GPS-enabled dispatcher dashboards, and member portals for scheduling, managing, and tracking transportation requests. Providers must be able to access trip authorization details, request statuses, and member eligibility information through a web- or app-based inquiry system. The platform must also support urgent, same-day, evening, weekend, and holiday trips.
The solution must provide operator account management, administrative oversight of subcontractors and drivers, background-check status and renewal tracking, performance monitoring for on-time pickups and drop-offs, and automated post-ride patient satisfaction scoring. It must support eligibility verification integrations, customizable role-based dashboards, and processing and reconciliation of member and provider extract files supplied by the agency. Data may not be used, released, or sold without specific agency authorization, including when data is de-identified or included in a limited data set.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 25, 2026. Questions must be submitted by August 17, 2026.
- What is the budget for this RFP?
- Settle estimates the budget at $10,000,000 – $20,000,000. The issuer has not published an official figure.
- Who issued this RFP?
- It was issued by West Virginia Office Of Shared Administration. The work is located in Charleston, West Virginia, United States.
- Who is a good fit for this opportunity?
- Health technology and transportation management software provider
- Experience developing statewide or enterprise mobility platforms
- Expertise in non-emergency medical transportation and Medicaid eligibility workflows
- Capable of secure cloud deployment, hosting, integrations, and role-based access controls
- Experience with GPS dispatch, provider portals, data reconciliation, and performance analytics
- Demonstrated ability to protect sensitive healthcare and personally identifiable information
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.