Utility Billing and Customer Information System Software and Implementation Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Release Date: August 3rd, 2026
Deadline for Questions: August 20th, 2026
Response Deadline: September 3rd, 2026, 3:00 pm
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Killeen
DESCRIPTION
The procuring organization seeks a vendor to provide utility billing and customer information system software, implementation, configuration, and ongoing support services. The solution must integrate key utility operations, including customer account management, billing and collections, meter reading interfaces, service order processing, payment integrations, and customer self-service web access.
The Customer Information System should support residential and commercial account management, account creation and maintenance, account history, deposit management, customer notes and communication history, location-specific notes, and move-in and move-out processing. Utility billing capabilities should include multi-service billing, flexible rate structures, tiered and seasonal rates, penalties, and late fees.
The system should also support meter read imports, advanced metering infrastructure integration, handheld meter reading interfaces, work orders, service orders, payments, and cashiering. The customer portal should provide online account access, bill viewing and payment, and consumption history review. The vendor must provide all necessary labor, software, configuration, materials, and professional services, meet agreed project timelines and service levels, and accommodate changes to implementation sequencing, integration priorities, and phased deployment based on operational needs, budget, and City priorities. Questions are due by August 20, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 3, 2026. Questions must be submitted by August 20, 2026.
- Who issued this RFP?
- It was issued by City Of Killeen. The work is located in Killeen, Texas, United States.
- Who is a good fit for this opportunity?
- Utility software provider with a proven customer information and billing platform
- Experience implementing systems for municipal or public utility organizations
- Expertise in multi-service billing, rate structures, payments, cashiering, and collections
- Proven integration experience with AMI, meter reading, service order, and payment systems
- Capability to deliver phased implementations, configuration, training, support, and issue resolution
- Strong project management record with the staffing and resources to meet defined deadlines
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.