Ticketing and Customer Relationship Management Software
Overview
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SUMMARY
DESCRIPTION
TO Live is seeking a ticketing and customer relationship management software and services solution to support ticketing and box-office operations, along with related technologies, services, and integrations. The solution must support the sale and management of tickets, subscriptions, packages, donations, and add-on or upsell items for more than 500 performances annually across at least 10 main performance spaces and additional venues as required.
The platform should provide scalable, low-latency online transaction processing for volumes of several thousand transactions per hour. Requirements also include ticket scanning, ticket printing, and point-of-sale processing at TO Live's three main venues and other locations as needed, using supplier-provided equipment and/or integration with TO Live-provided equipment. The successful provider must also support patron communications and feedback technologies, technical guidance, 24/7 emergency support, and compliance with applicable accessibility, privacy, information security, and cybersecurity requirements. Questions must be submitted by August 26, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due August 28, 2026.
- Who is a good fit for this opportunity?
- Ticketing and CRM software providers with performing arts or entertainment venue experience
- Demonstrated capacity to support high-volume, low-latency online transactions
- Experience integrating ticketing, point-of-sale, scanning, printing, and patron communication technologies
- Providers offering 24/7 emergency technical support and implementation guidance
- Strong compliance capabilities in accessibility, privacy, information security, and cybersecurity
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.