When is the submission deadline?

Submissions are due June 26, 2026.

What is the budget for this RFP?

Settle estimates the budget at $150,000 – $500,000. The issuer has not published an official figure.

It was issued by Rochester-Genesee Regional Transportation Authority. The work is located in Rochester, New York, United States.

Who is a good fit for this opportunity?

Salesforce-certified consulting or implementation partner. Experience maintaining and supporting enterprise CRM platforms. Past performance with public sector or transportation agencies. Ability to provide system integration, reliability, and ongoing support services. Capacity to deliver a one-year managed support engagement.

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Salesforce Customer Relationship Management Software

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Overview

Business Systems (ERP, CRM & POS)

Rochester, New York, United StatesPosted: May 15th, 2026Deadline: June 26th, 2026

Fit Score

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SUMMARY

New York transportation-related agency seeks Salesforce CRM maintenance and support services. The one-year contract focuses on reliability, innovation, and seamless system connectivity.

KEY REQUIREMENTS

Must register on the supplier portal to view and respond to the event
Must provide Federal Tax ID Number or Social Security Number
Must provide an electronic copy of W-9
Must provide company name, address, and phone number
Must provide business type
Must provide commodity code(s) pertaining to the business
Must provide electronic copy of diversity certifications if applicable

BUDGET

Estimate

$150,000 – $500,000

CONTRACT DURATION

60 months

TIMELINE

Issue date: May 15th, 2026

Due date: June 26th, 2026, 5:00 PM

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Rochester-Genesee Regional Transportation Authority

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The issuing agency is seeking a vendor to provide Salesforce customer relationship management software services, including ongoing maintenance and support for its existing Salesforce CRM system. The work is intended to support continued innovation, system reliability, and seamless connectivity across the organization.

The CRM environment supports the agency’s mission to deliver safe, dependable, and customer-focused transportation services. The anticipated contract term is one year.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 26, 2026.
What is the budget for this RFP?: Settle estimates the budget at $150,000 – $500,000. The issuer has not published an official figure.
Who issued this RFP?: It was issued by Rochester-Genesee Regional Transportation Authority. The work is located in Rochester, New York, United States.
Who is a good fit for this opportunity?: Salesforce-certified consulting or implementation partner
Experience maintaining and supporting enterprise CRM platforms
Past performance with public sector or transportation agencies
Ability to provide system integration, reliability, and ongoing support services
Capacity to deliver a one-year managed support engagement

Analysis generated by Settle AI from the source RFP.

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Salesforce Customer Relationship Management Software (Due June 26, 2026) | Settle RFP Hunter