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This RFP seeks a vendor to provide comprehensive managed services for an on-premise JD Edwards EnterpriseOne (JDE) environment and its integrated systems. The selected provider will coordinate across functional, technical, database, integration, and third-party dependencies to ensure seamless operation and support.
The scope of work includes Tier 1 support for JDE application and functional issues, as well as help desk and service desk services for JDE-related incidents and requests. The vendor must supply qualified personnel with expertise in JDE, CNC, SQL, integration, and ongoing support.
Additional responsibilities include integration support for JDE, ancillary support for JDE-integrated systems, and Microsoft SQL support related to JDE operations.
Analysis generated by Settle AI from the source RFP.
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