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Enterprise Asset Management System

Overview


Software, Web & Mobile Development
Newmarket, Ontario, CanadaPosted: July 24, 2026Deadline: August 31, 2026

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SUMMARY


A vendor is sought to deliver and implement an enterprise asset management and CMMS platform with integrations, mobile field functionality, data migration, training, and ongoing support. The solution will support municipal infrastructure asset management, work order processes, and performance analytics.

KEY REQUIREMENTS


CONTRACT DURATION


36 months

TIMELINE


Issue Date: July 23rd, 2026

Deadline for Questions: August 20th, 2026

Deadline for Issuing Addenda: August 27th, 2026

Submission Deadline: August 31st, 2026

Anticipated Evaluation and Ranking: November 2026

Anticipated Execution of Agreement: January 2027

QUESTION DEADLINE


August 20, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


Corporation Of The Town Of Newmarket

Organization overview and procurement intelligence available on paid plans.
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DESCRIPTION


The issuing authority is seeking a vendor to provide an enterprise asset management system, including an integrated EAM and CMMS platform. The scope includes full implementation services such as design, configuration, integration, testing, deployment, and data migration support, including mapping, transformation assistance, and guidance on data cleansing.

The solution is expected to integrate with GIS, CRM, ERP, HRIS, DOT telematics, and other relevant platforms. It must support mobile and offline functionality for field operations, along with training, role-based documentation, change-management support, go-live assistance, hypercare, post-implementation stabilization, and ongoing support, upgrades, and maintenance in line with service level expectations.

Functional requirements include multi-channel work creation through CRM, portal, mobile, GIS, and automated triggers; work triage, prioritization, and routing rules; asset-linked, location-linked, and non-asset work management; evidence capture such as photos, video, GIS coordinates, and annotations; contractor work management and portal access; service-level tracking and escalation workflows; warranty-based routing and restrictions; automated notifications and approvals; and maintenance performance reporting and analytics. The project is intended to improve lifecycle-based, risk-informed decision-making for municipal infrastructure assets and support consistent, enterprise-wide asset management practices.

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Frequently asked questions


When is the submission deadline?
Submissions are due August 31, 2026. Questions must be submitted by August 20, 2026.
Who issued this RFP?
It was issued by Corporation Of The Town Of Newmarket. The work is located in Newmarket, Ontario, Canada.
Who is a good fit for this opportunity?
  • Enterprise software provider specializing in EAM and CMMS platforms
  • Experience delivering municipal or public-sector asset management solutions
  • Proven implementation capability including configuration, integration, testing, and deployment
  • Strong data migration expertise for complex legacy asset and work management records
  • Integration experience with GIS, CRM, ERP, HRIS, and telematics platforms
  • Mobile workforce solution capabilities with offline field functionality
  • Capacity to provide training, change management, and post-go-live support
  • Established support and maintenance services with defined service level commitments

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