Cloud-Based Telephone Number Management System
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Issue Date: September 1st, 2026
Closing Date and Time: December 1st, 2026 at 2:00 PM
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Ministry Of Citizens’ Services
DESCRIPTION
The procuring organization is seeking information from vendors capable of providing a cloud-based telephone number management system that integrates with its Microsoft Teams voice tenant. The solution must support the complete lifecycle management of telephone numbers, including reservation, assignment, provisioning, inventory management, tracking, reporting, aging, and reclamation.
The solution is expected to be a fully managed and supported SaaS offering hosted by the proponent within Microsoft cloud infrastructure and available 24 hours a day. It must provide a web-based graphical user interface and remain carrier- and service-provider agnostic, allowing the organization to import and manage telephone numbers from any carrier or service provider.
The system must support authentication using the organization’s existing Microsoft credentials and provide granular role-based access control for editing and provisioning activities. Required Microsoft Teams capabilities include integration with the organization’s tenant and telephone number provisioning for Auto Attendants, Call Queues, and Resource Accounts.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due December 1, 2026.
- Who issued this RFP?
- It was issued by Ministry Of Citizens’ Services. The work is located in British Columbia, Canada.
- Who is a good fit for this opportunity?
- SaaS providers specializing in telecommunications number management
- Demonstrated Microsoft Teams Voice and Microsoft cloud integration experience
- Expertise in carrier-agnostic telephone number inventory and provisioning
- Experience delivering secure, role-based, enterprise web applications
- Organizations capable of providing 24/7 platform support and availability
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.