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City of Seattle Utilities Customer Service System
Overview
Software, Web & Mobile Development
Seattle, Washington, United StatesPosted: October 9, 2026Deadline: November 6, 2026Settle Signals
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SUMMARY
The City of Seattle is seeking information from software vendors regarding utility customer service portal solutions to inform a potential future competitive solicitation.
KEY REQUIREMENTS
BUDGET
Estimate$150,000 – $500,000
TIMELINE
RFI Issued: October 9th, 2026
Deadline for Questions: October 23rd, 2026
Responses Due: November 6th, 2026
QUESTION DEADLINE
October 23, 2026
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City of Seattle
Organization overview and procurement intelligence available on paid plans.
See Issuer ResearchDESCRIPTION
The City of Seattle Information Technology Department, in partnership with Seattle Public Utilities and Seattle City Light, is issuing this RFI to learn about utility customer service products, services, and capabilities. The City aims to evaluate solutions that improve digital self-service, support utility program enrollment, integrate with existing systems like the Oracle Utilities solution stack, provide mobile-first access, enhance case management, and meet security and privacy standards. The RFI uses a user story framework to gather information on customer experience and technical standards.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due November 6, 2026. Questions must be submitted by October 23, 2026.
- What is the budget for this RFP?
- Settle estimates the budget at $150,000 – $500,000. The issuer has not published an official figure.
- Who issued this RFP?
- It was issued by City of Seattle. The work is located in Seattle, Washington, United States.
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.