When is the submission deadline?

Submissions are due July 3, 2026. Questions must be submitted by June 18, 2026.

It was issued by Hampton Redevelopment and Housing Authority. The work is located in Hampton, Virginia, United States.

Who is a good fit for this opportunity?

Experience implementing advanced IVR and voice recognition solutions. Proven history of integrating telephony systems with enterprise data warehouses and management software. Capability to support website chat and SMS automation with human escalation. Familiarity with public sector or housing agency requirements. Ability to deliver secure, scalable communication platforms.

Advanced Interactive Voice Response Solution (Due July 3, 2026)

Overview

Software, Web & Mobile Development

Hampton, Virginia, United StatesPosted: June 5th, 2026Deadline: July 3rd, 2026

Fit Score

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SUMMARY

Procurement of an advanced IVR system for a Virginia agency, requiring integration with housing management systems, voice and text-based interactions, and escalation to human agents.

KEY REQUIREMENTS

CONTRACT DURATION

60 months

TIMELINE

Questions due by June 18th, 2026.

Submission deadline is July 3rd, 2026, at 2:00 p.m. EST.

QUESTION DEADLINE

June 18th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Hampton Redevelopment and Housing Authority

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The agency is seeking a vendor to provide an advanced Interactive Voice Response (IVR) solution that accurately understands and responds to voice requests. The proposed system must integrate seamlessly with the agency's housing management software and data warehouse, enabling the handling of routine calls autonomously while escalating more complex inquiries to human agents as needed.

The solution should enhance the caller experience, streamline operational processes, and improve data management across the organization. Key features include robust voice recognition and understanding, integration capabilities with existing IT infrastructure, call recording and logging, and other advanced functionalities. The IVR system should also support similar automated interaction via website chat and/or SMS, with the ability for live handoff to human support agents through text when required.

The contract period will span one year. Questions regarding the RFP must be submitted by June 18, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due July 3, 2026. Questions must be submitted by June 18, 2026.
Who issued this RFP?: It was issued by Hampton Redevelopment and Housing Authority. The work is located in Hampton, Virginia, United States.
Who is a good fit for this opportunity?: Experience implementing advanced IVR and voice recognition solutions
Proven history of integrating telephony systems with enterprise data warehouses and management software
Capability to support website chat and SMS automation with human escalation
Familiarity with public sector or housing agency requirements
Ability to deliver secure, scalable communication platforms

Analysis generated by Settle AI from the source RFP.

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