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Web and Digital Support Services

Overview


Software, Web & Mobile Development
Posted: August 6, 2026Deadline: August 25, 2026

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SUMMARY


The Secretariat seeks a web support partner to host, maintain, secure, and enhance its existing website, with defined response times for urgent and routine requests. Potential future services include dashboards, integrated datasets, interactive country maps, website integrations, and staff training.

KEY REQUIREMENTS


CONTRACT DURATION


24 months

TIMELINE


RFP Released: August 4th, 2026

Deadline for Written Questions: August 10th, 2026

Answers for Questions Released: August 14th, 2026

Technical and Financial Proposals due: August 25th, 2026

Estimated award: Early-to-mid September 2026

QUESTION DEADLINE


August 10, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


Clinton Health Access Initiative, Inc.

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DESCRIPTION


The Secretariat is seeking a vendor to provide ongoing technical web and digital support for its existing website. Services will include website hosting, routine maintenance, troubleshooting, security updates, technical implementation, migration, coding, and on-demand development of website changes and improvements. The engagement is focused on maintaining and supporting the current website rather than redesigning or developing a new platform.

The vendor will maintain and update the website on a retainer basis, attend meetings as requested, and provide input and timelines for structural changes and improvements. Urgent issues such as website downtime or security incidents must receive a response within four business hours, while routine content update requests must be addressed within two business days. The vendor will also provide needs-based training to help the Secretariat format and add web pages, while the Secretariat remains responsible for preparing and uploading content.

Potential future work may include developing digital dashboards and integrated datasets, linking or integrating related agency websites, creating an interactive country platform page with maps and agency information, and providing additional training for content uploads and new page builds. The contract period will be one year. Questions must be submitted by August 10, 2026.

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Frequently asked questions


When is the submission deadline?
Submissions are due August 25, 2026. Questions must be submitted by August 10, 2026.
Who issued this RFP?
It was issued by Clinton Health Access Initiative, Inc..
Who is a good fit for this opportunity?
  • Web development and managed website services provider
  • Experience with website hosting, maintenance, troubleshooting, and security updates
  • Demonstrated ability to provide rapid incident response and retainer-based support
  • Capability to develop dashboards, integrated datasets, interactive maps, and website integrations
  • Experienced technical training provider for non-technical website administrators

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