ServiceNow Enterprise Platform Implementation and Managed Adoption Services
Overview
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SUMMARY
DESCRIPTION
The contractor will provide ServiceNow enterprise platform implementation and managed adoption services for a strategic enterprise transformation program. Services will include implementation, integration, configuration, migration, organizational change management, training, and post-production support.
The program is intended to establish ServiceNow as the enterprise workflow platform, standardize service delivery across business functions, reduce manual effort through automation, and improve service visibility and reporting. Additional objectives include improving service quality and operational reliability, increasing asset utilization, enhancing customer and employee experiences, and responsibly implementing Now Assist and other AI capabilities to accelerate case resolution, improve knowledge generation, increase agent productivity, and provide AI-enabled insights and summarization.
The contractor will plan, coordinate, track, and manage all implementation activities across the ServiceNow platform. The implementation approach must include program governance, executive steering committee support, project scheduling and reporting, resource management, quality assurance reviews, risk and dependency management, financial and scope management, and coordination across multiple workstreams. The contract period will be one year. Questions must be submitted by August 31, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 10, 2026.
- Who is a good fit for this opportunity?
- ServiceNow implementation partner with enterprise transformation experience
- Expertise in platform integration, configuration, migration, and managed adoption
- Proven capabilities in organizational change management, training, and post-production support
- Experience delivering governance across complex, multi-workstream programs
- Familiarity with ServiceNow Now Assist and responsible enterprise AI enablement
- Strong project controls, quality assurance, risk management, and executive reporting capabilities
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.