RFI for AI Student Engagement and Support System

A Georgia university is seeking information from vendors regarding AI-powered student engagement and support platforms. The ideal solution will enable students to receive prompt, accurate responses to general student-success questions through multiple communication channels such as SMS, web-based chatbots, email, and AI-driven voice agents. Additionally, the system should facilitate proactive outreach to targeted student groups to encourage completion of essential tasks.

The university desires a platform that integrates seamlessly with existing university systems, including support for Single Sign-On (SSO) authentication. Transparency, control, and auditability are essential, with comprehensive staff dashboards for case management, collaboration, annotation, and communication tracking. The selected platform should support robust tools for staff to oversee, audit, and manage both communications and associated data, as well as provide insightful dashboards for monitoring usage, campaign effectiveness, and data mapping.

Compliance with institutional requirements and a demonstrable positive impact on student success outcomes are critical evaluation criteria. Vendors are invited to share information about market-ready solutions that fulfill these needs and present innovations which may further improve student engagement and support.