Pet Insurance Services

The government authority in Oakland, California is seeking a vendor to provide and administer a comprehensive, competitively priced, employee-paid pet insurance program. The selected supplier will offer flexible plan options covering pet-related accidents, illnesses, and other eligible veterinary care, with clearly defined benefits, pricing and discount structures, underwriting requirements, exclusions and limitations, waiting periods, and provisions addressing pre-existing and hereditary conditions.

The program will operate as an employee and retiree direct-pay benefit, with participants enrolling and paying premiums directly to the supplier rather than through agency payroll deduction. The vendor will provide intuitive tools for obtaining information and quotes, enrolling eligible pets, managing coverage, submitting and tracking claims, and accessing customer support.

Services will also include enrollment assistance, claims support, responsive customer service, dedicated account management, issue resolution, and defined escalation procedures. The contract period is five years. A pre-bid conference is scheduled for August 26, 2026, and questions must be submitted by August 28, 2026.