Online Tax Sales Hosting Service

The request seeks a vendor to provide an online tax sales hosting service. The platform must allow the tax collector to accept and process wire payments, certified checks, or cash, and facilitate comprehensive electronic transactions. It should offer detailed online instructions for users, the capability to obtain and submit required forms such as W-9s and bidder information sheets electronically, and the availability of a help desk accessible via internet, email, and a toll-free number. A dedicated telephone hotline must be available to tax collectors until the completion of the sale.

The platform is required to feature web-based and in-person training for bidders and municipal officials, including online tutorials and practical demonstrations within seven days of contract award. Bidders must have access to a practice environment for bidding on the website. The platform must immediately display winning bids at the close of auctions and send winning notifications by email. It should also enable electronic transfer of information and allow tax collectors to update or modify the tax lien sale list in real time. All bid submissions and results must be maintained in a transaction log, with a detailed history of fund transfers, and a standard complaint procedure with an accessible log for the municipality’s inspection.