Learning Management Ecosystem Design Service

The agency seeks a vendor to design a learning management ecosystem for its highly fragmented environment, which currently includes more than 20 independently managed systems. The engagement will establish the processes and systems needed to support a rapid, secure, and scalable software development and deployment foundation, create a unified student registration portal prototype, and develop roadmaps for learning management system consolidation and centralized identity management.

The vendor will design and implement a minimum viable software factory pipeline capable of building, testing, and deploying the portal prototype within the agency's ServiceNow cloud environment. The vendor will also recommend toolchain consolidation strategies that maximize the use of common controls and minimize reliance on custom solutions.

The engagement includes building and demonstrating a unified access portal prototype with a single login and landing page for multiple learning management systems. The vendor will apply service design and user experience principles, validate compliance with Section 508 accessibility requirements, engage stakeholders to identify workflow friction, and develop change-readiness and adoption strategies to support implementation.

The vendor will develop a federated identity management roadmap covering the transition from separate account stores to a unified approach. Deliverables will also include sequencing and dependency plans for backend consolidation and software factory expansion, along with recommendations for future learning management system consolidation based on technical and stakeholder analysis.