IT Managed Provider Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Proposals are due by August 31st, 2026.
The contract is expected to begin on or about November 1st, 2026.
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Community Desk Chicago
DESCRIPTION
A government authority in Illinois is seeking an IT managed services provider to deliver ongoing technical support, systems administration, cybersecurity, technology planning, and related information technology services under a one-year contract.
The provider will be expected to offer timely, user-friendly technical support during business hours, with emergency and after-hours support options. Responsibilities include maintaining secure, reliable, and properly configured systems; installing and managing operating systems, desktop applications, and updates; and deploying and maintaining antivirus, endpoint detection, or comparable security tools.
The scope also includes Microsoft 365 administration, including management of user accounts, groups, permissions, licenses, and security settings. Support will be required for email, calendaring, cloud file storage, collaboration tools, and shared mailboxes.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 31, 2026.
- Who issued this RFP?
- It was issued by Community Desk Chicago. The work is located in Chicago, Illinois, United States.
- Who is a good fit for this opportunity?
- Managed services provider with experience supporting government or public-sector organizations
- Expertise in systems administration, help desk support, endpoint management, and cybersecurity
- Strong Microsoft 365 administration and cloud collaboration capabilities
- Ability to provide responsive business-hours support and emergency or after-hours coverage
- Demonstrated experience managing secure, reliable IT environments under ongoing service agreements
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.