When is the submission deadline?

Submissions are due October 27, 2026. Questions must be submitted by September 25, 2026.

It was issued by Kings County Purchasing Department. The work is located in Hanford, California, United States.

Who is a good fit for this opportunity?

Correctional communications technology provider. Experience delivering inmate telephone, video visitation, and secure tablet solutions. Proven expertise with payment processing, refunds, monitoring, and recorded communications. Strong data security, storage, redundancy, and compliance capabilities. Established customer support operations for correctional facilities.

Inmate Communication Solution (Due October 27, 2026)

Overview

IT Support, Hardware & Networking

Hanford, California, United StatesPosted: September 2, 2026Deadline: October 27, 2026

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SUMMARY

The procuring organization is seeking an integrated inmate communications platform covering telephone services, video visitation, and correctional-grade tablets. Vendors must address technical, payment, customer support, data management, monitoring, and recording requirements.

KEY REQUIREMENTS

Must attend the mandatory site evaluation on September 22nd, 2026
Must be registered to do business in the State of California
Must meet all necessary requirements of the Public Service Commission and the Federal Communications Commission for the Inmate Telephone System
Must provide a Surety Bond in the amount of $60,000.00
Must provide a minimum of three references
Must provide a disaster recovery plan
Must maintain minimum insurance coverage including $2,000,000 general liability and $5,000,000 property damage
Must provide correctional-grade mobile device/tablet solution at no cost to the County

CONTRACT DURATION

36 months

TIMELINE

Release of the RFP: September 1st, 2026

Deadline for Site Evaluation Registration Forms: September 19th, 2026

Mandatory Site Evaluation: September 22nd, 2026

Deadline for Written Questions from Proposers: September 25th, 2026

Dissemination of Answers to Written Questions: October 9th, 2026

Proposal Due Date: October 27th, 2026

QUESTION DEADLINE

September 25, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Kings County Purchasing Department

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DESCRIPTION

The procuring organization seeks a comprehensive and reliable inmate communications solution incorporating an inmate, visitation, and payphone telephone system; video visitation services; and correctional-grade tablets. The solution must support the stated requirements for inmate and visitor communications within a correctional environment.

The selected vendor will need to describe the technical requirements for remote video visitation, including minimum bandwidth, equipment, software, and supported browser types. Proposals should also address the time required for funds to post and become available to inmates, end users, and visitors; live customer service representative availability; the handling and completion timelines for inmate or end-user refund requests; available payment options; and monitoring, recording, and data requirements.

Vendors must provide detailed information about data storage locations, data redundancy practices, and the processes used to copy and store all data. Questions are due by September 25, 2026, and attendance at a mandatory pre-proposal meeting on September 22, 2026, is required.

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Frequently asked questions

When is the submission deadline?: Submissions are due October 27, 2026. Questions must be submitted by September 25, 2026.
Who issued this RFP?: It was issued by Kings County Purchasing Department. The work is located in Hanford, California, United States.
Who is a good fit for this opportunity?: Correctional communications technology provider
Experience delivering inmate telephone, video visitation, and secure tablet solutions
Proven expertise with payment processing, refunds, monitoring, and recorded communications
Strong data security, storage, redundancy, and compliance capabilities
Established customer support operations for correctional facilities

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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