Global IT Support Service
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Issue of Invitation to Tender: June 1st, 2026
Deadline for supplier submission of clarifications questions: June 10th, 2026
Deadline for Plan to respond to clarification questions: June 12th, 2026
Deadline for submission of offers: June 30th, 2026
Supplier short-list notification: July 6th, 2026
Supplier presentations / interviews: w/c July 13th, 2026
Contract Award: TBC
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Plan International
DESCRIPTION
This RFP seeks a vendor to deliver a fully managed IT support service for a government authority's Headquarters in New York, supporting approximately 350 users. The services required include comprehensive remote IT support for around 75 devices, with 24x7x365 helpdesk coverage and a single point of contact via phone, email, and portal. Vendors are expected to maintain or exceed current service hours, service level targets, and customer satisfaction rates.
The scope covers cloud infrastructure support for Azure and AWS environments, including provisioning, optimisation, security, and compliance, as well as VIP after-hours support to established service levels. Additional requirements include network, AV, printer, security, asset management, training, and account management services, along with both Windows and Mac device support, managed via Intune. The successful provider must ensure secure deployment and onboarding of devices for both office-based and remote staff, adhering to industry best practices. The services will be managed by the Global IT Services Manager, with an estimated one day of oversight per week.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due June 30, 2026. Questions must be submitted by June 10, 2026.
- Who issued this RFP?
- It was issued by Plan International. The work is located in Rhode Island, United States; Ukraine; Moldova.
- Who is a good fit for this opportunity?
- Experienced managed IT service providers with government clients
- Proven expertise in Azure and AWS cloud environments
- 24x7x365 helpdesk and remote support capabilities
- Familiarity with Windows and Mac device management via Intune
- Established presence in New York or ability to deliver global services
- Strong track record in service level achievement and user satisfaction
Analysis generated by Settle AI from the source RFP.
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