Fully Insured Vision Benefits Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Solicitation Issue Date: July 24th, 2026
Pre-Offer Conference: August 4th, 2026
Written Inquiries Due Date: August 7th, 2026
Question Response Deadline: August 19th, 2026
Response Deadline: August 26th, 2026
Contract Term Start: January 1st, 2028
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Phoenix
DESCRIPTION
A government authority in Phoenix, Arizona is seeking a vendor to provide fully insured vision benefits services for eligible city participants. The scope includes a fully insured voluntary buy-up vision plan supported by strong customer service, responsive administration, and measurable performance guarantees.
The selected provider is expected to deliver clear and reliable participant communications, assistance with benefit navigation, and access to provider networks and related services. Required digital capabilities include a secure participant self-service portal with multi-factor authentication, a website, and a mobile app with provider search functionality by geographic area and service specialty, as well as the ability to print ID cards.
Additional requirements include monthly premium billing on a self-billed basis, a toll-free phone number with 24/7 interactive voice response, employer portal access with limited account and membership information, and timely, accurate claims administration for all participants. The anticipated contract term is five years.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 26, 2026. Questions must be submitted by August 7, 2026.
- Who issued this RFP?
- It was issued by City Of Phoenix. The work is located in Phoenix, Arizona, United States.
- Who is a good fit for this opportunity?
- Vision insurance carrier or benefits administrator with fully insured plan offerings
- Experience serving municipal or public sector employee benefit programs
- Strong claims processing and benefits administration capabilities
- Secure digital platform with participant portal, mobile app, and multi-factor authentication
- Established provider network with searchable directory and regional coverage in Arizona
- Proven customer service operations with 24/7 IVR and performance guarantees
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.