Driver Licensing Business Transformation and Process Modernization Services
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Issue Date: June 19th, 2026
Deadline for Enquiries: July 3rd, 2026
Proposal Submission Deadline: July 15th, 2026
Initial Evaluation: July 16th – 22nd, 2026
Selection and Notification of Short-listed Proponents: August 6th, 2026
Presentation(s): Week of August 17th, 2026
Final Evaluation: August 21st, 2026
Notification of Preferred Proponent: Week of September 7th, 2026
Contract Award: Week of November 9th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Insurance Corporation Of British Columbia
DESCRIPTION
The selected vendor will provide comprehensive business transformation and process modernization services for driver licensing. This initiative focuses on modernizing complex external customer-facing service delivery, specifically targeting processes comparable to those used in driver licensing within a public-sector context.
Services will include business transformation advisory and delivery support from the early stages of planning through to implementation and completion. This involves the re-engineering of existing paper-based processes to enhance operational efficiency and customer experience, as well as minimizing negative business and customer impacts. The vendor will contribute to the implementation strategy and help prioritize actions based on requirements gathering, impact assessments, and benefits realization plans, among other related needs.
Key responsibilities also include eliciting and documenting business requirements, engaging stakeholders, facilitating requirements workshops, validating requirements, and producing business requirements documents. The creation of both current and future state process maps will be required to identify gaps, pain points, and opportunities for efficiency improvements. Additional duties involve process re-engineering through workshop facilitation, designing structured processes for optimal efficiency and strategic alignment, and supporting deployment and operationalization efforts.
The contract duration will be three years.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 15, 2026. Questions must be submitted by July 3, 2026.
- What is the budget for this RFP?
- Settle estimates the budget at $600,000 – $2,500,000. The issuer has not published an official figure.
- Who issued this RFP?
- It was issued by Insurance Corporation Of British Columbia. The work is located in North Vancouver, British Columbia, Canada.
- Who is a good fit for this opportunity?
- Proven experience with public-sector business transformation projects
- Expertise in process re-engineering and modernization of customer-facing services
- Strong facilitation and stakeholder engagement capabilities
- Ability to deliver end-to-end advisory and implementation support
- Experience operating in British Columbia or similar Canadian jurisdictions
Analysis generated by Settle AI from the source RFP.
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