Digital Revenue Intelligence and Engagement Platform

Vendor will provide an implementation plan.

Establish core functionality: POS polling, exception handling, pricing audits, and rent calculation.

Configure contract terms, menus, and product classification (limited scope).

Enable core reporting: sales audit, MGRR, pricing, rent validation.

Identify level of staffed support needed for polling, audits, issue resolution, and user assistance.

Conduct initial training and collect pilot feedback.

Provide self-service onboarding registration with an approval step for Sponsor review and approval.

Add 3–5 additional concessionaires across varying models.

Expand classification, exception workflows, and reporting coverage.

Scale support operations and introduce SLA tracking.

Integrate feedback into workflows, UI, and documentation.

Provide additional training and track performance metrics.

Expand implementation by business category (Retail, F&B, RCC).

Finalize SOPs, exception protocols, and access controls.

Standardize classification, rent logic, and reporting across models.

Fully operational support structure with tracked resolution metrics.

Train remaining concessionaire groups.

Onboard remaining concessionaires.

Deploy full reporting suite (rent, compliance, ACDBE, trends, audit logs).

Establish ongoing level of support staffing required.

Complete training handoff and transition to business ownership.

Monitor KPIs, SLAs, and reporting integrity at enterprise scale.

An airport authority is seeking a qualified vendor to implement a comprehensive Digital Revenue Intelligence and Engagement (DRIVE) platform. This strategic project involves developing an integrated, airport-wide solution that centralizes and automates the collection of real-time, line-item sales data from all airport concessionaires. The goal is to improve revenue reporting accuracy, reduce reliance on self-reported sales figures, and provide executive dashboards that directly link sales activity to rental percentage fees and specific concession locations.

The DRIVE platform should support seamless integration with existing POS systems or a unified airport POS infrastructure. Key requirements include automated, accurate data collection, real-time and scheduled reporting capabilities, and robust support for contract-specific business rules to enhance rent billing workflows. The system must allow for a phased implementation approach to ensure smooth onboarding of concessionaires, minimize duplicate work, and avoid hybrid manual-automated solutions.

Additionally, the vendor will provide self-service and assisted onboarding processes, support for complex integrations, and liaison resources to manage concessionaire relationships, oversee menu pricing audits, and ensure compliance. The selected platform must guarantee data integrity, standardization for effortless product categorization, and reliable real-time synchronization under typical operational conditions.