Digital Resident Telephone, Tablet and Video Visitation System and Services
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Release Project Date: June 16th, 2026
Question Submission Deadline: July 22nd, 2026
Question Response Deadline: July 29th, 2026
Proposal Submission Deadline: August 5th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
County Of Dane
DESCRIPTION
A public entity in Wisconsin is seeking a vendor to provide a comprehensive digital resident telephone, tablet, and video visitation system and related services. The required solution must be fully operational and comprise services for phone, tablet, and video visitation, ensuring the lowest possible cost to residents for all calls and visits processed by coinless telephones, tablets, kiosks, and visitation stations. An administrator is required to oversee day-to-day operations of the system.
The system should be turn-key and support local, interLATA, intraLATA, interstate, and intrastate calls, along with video visitation and messaging services. It must include a minimum of 168 fixed resident telephones and enable all outgoing calling services, with features like unlimited call blocking and notification for blocked calls. The chosen vendor will be responsible for maintaining a resident phone database, including the secure upload of attorney phone numbers and ensuring privileged calls.
Importantly, the system must offer a browser-based videoconferencing option, allowing visitors to connect without downloading any proprietary software. The contract period will be for one year, with a mandatory pre-proposal conference scheduled and a set timeline for questions prior to the submission deadline.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 5, 2026. Questions must be submitted by July 22, 2026.
- Who issued this RFP?
- It was issued by County Of Dane. The work is located in Madison, Wisconsin, United States.
- Who is a good fit for this opportunity?
- Proven expertise in deploying digital telephone and video visitation solutions for correctional or institutional settings
- Experience with large-scale hardware and software integration
- Capability to offer browser-based video services without proprietary downloads
- Prior project delivery in Wisconsin or similar jurisdictions
- Strong track record in administrative management and secure communications
Analysis generated by Settle AI from the source RFP.
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