When is the submission deadline?

Submissions are due June 25, 2026. Questions must be submitted by June 19, 2026.

It was issued by Manitoba Hydro. The work is located in Winnipeg, Manitoba, Canada.

Who is a good fit for this opportunity?

Proven experience implementing large-scale CRM and customer information systems. Expertise in secure and scalable platform development. Demonstrated ability to support long-term modernization projects. Strong references from similar modernization contracts.

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Customer Information and CRM Modernization System

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Overview

Business Systems (ERP, CRM & POS)

Winnipeg, Manitoba, CanadaPosted: May 29th, 2026Deadline: June 25th, 2026

Fit Score

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SUMMARY

Manitoba seeks a vendor to modernize its customer information and CRM system, serving as the central platform for billing and engagement, with a five-year contract term.

KEY REQUIREMENTS

Must be a qualified proponent
Must provide a modern, scalable, and secure Customer Information System (CIS)
Must provide a Customer Relationship Management (CRM) solution
Must be capable of serving as the core system of record for customer data

CONTRACT DURATION

60 months

TIMELINE

Publication Date: May 28th, 2026

Question Acceptance Deadline: June 19th, 2026

Closing Date: June 25th, 2026

QUESTION DEADLINE

June 19th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Manitoba Hydro

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DESCRIPTION

The contracting authority in Manitoba, Canada is seeking a vendor to provide a modern, scalable, and secure customer information and customer relationship management (CRM) modernization system. This platform will serve as the core system of record for both customer billing and engagement, supporting day-to-day operations as well as future business needs.

All inquiries and questions related to the RFP must be submitted no later than June 19, 2026. The anticipated contract duration is five years, allowing the selected vendor to support implementation, integration, and ongoing operation of the new system.

This opportunity is for companies specializing in robust CRM and customer information systems capable of supporting large-scale modernization efforts in a secure and reliable manner.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 25, 2026. Questions must be submitted by June 19, 2026.
Who issued this RFP?: It was issued by Manitoba Hydro. The work is located in Winnipeg, Manitoba, Canada.
Who is a good fit for this opportunity?: Proven experience implementing large-scale CRM and customer information systems
Expertise in secure and scalable platform development
Demonstrated ability to support long-term modernization projects
Strong references from similar modernization contracts

Analysis generated by Settle AI from the source RFP.

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Customer Information and CRM Modernization System (Due June 25, 2026) | Settle RFP Hunter