When is the submission deadline?

Submissions are due July 20, 2026. Questions must be submitted by July 3, 2026.

What is the budget for this RFP?

The published budget is $500,000.

It was issued by Wexford County Council. The work is located in Wexford, Ireland.

Who is a good fit for this opportunity?

Experience delivering enterprise-level contact centre software solutions. Capability to integrate with existing and future CRM systems. Expertise in Microsoft Teams Calling and SIP lines configuration. Proven track record in user training, support, and maintenance. Ability to support large-scale deployments (600+ users). Presence or service capability within Ireland or Europe.

Contact Centre Software Solution and Related Services (Due July 20, 2026)

Overview

Software, Web & Mobile Development

Wexford, IrelandPosted: June 20th, 2026Deadline: July 20th, 2026

Fit Score

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SUMMARY

Seeking a vendor to deliver a contact centre software platform, system integration, and ongoing support, including Teams Calling support for 600 users.

KEY REQUIREMENTS

BUDGET

Verified

$500,000

CONTRACT DURATION

96 months

TIMELINE

Deadline for requesting additional information: July 3rd, 2026

Deadline for receipt of requests to participate: July 20th, 2026

QUESTION DEADLINE

July 3rd, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Wexford County Council

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The procuring entity is seeking a vendor to provide a comprehensive contact centre software solution along with related professional services. This includes the provision of software licensing or subscriptions; system configuration and setup; implementation and deployment services; and integration with current and future systems such as CRM platforms. The scope also covers data migration or import as needed, user roles and workflow configuration, dashboard and reporting setup, as well as analytics configuration.

Vendors are expected to offer training, documentation, and knowledge transfer to ensure effective use of the solution. Ongoing technical support, maintenance, and regular upgrades or updates are required. The solution should support optional modules, enhancements, and the addition of further functionalities as needed. Services must include SIP lines for 600 Teams standard users and Teams Calling support. All necessary professional services tied to the deployment and continuous operation of the solution are in scope.

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Frequently asked questions

When is the submission deadline?: Submissions are due July 20, 2026. Questions must be submitted by July 3, 2026.
What is the budget for this RFP?: The published budget is $500,000.
Who issued this RFP?: It was issued by Wexford County Council. The work is located in Wexford, Ireland.
Who is a good fit for this opportunity?: Experience delivering enterprise-level contact centre software solutions
Capability to integrate with existing and future CRM systems
Expertise in Microsoft Teams Calling and SIP lines configuration
Proven track record in user training, support, and maintenance
Ability to support large-scale deployments (600+ users)
Presence or service capability within Ireland or Europe

Analysis generated by Settle AI from the source RFP.

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