When is the submission deadline?

Submissions are due October 2, 2026. Questions must be submitted by August 19, 2026.

It was issued by Town Of Cary. The work is located in Cary, North Carolina, United States.

Who is a good fit for this opportunity?

Public safety technology provider with proven Computer Aided Dispatch and 9-1-1 system experience. Experience serving PSAPs, municipalities, and regional first responder organizations. Capability to deliver cloud-hosted, resilient, scalable, and secure mission-critical platforms. Expertise in CAD implementation, configuration, integration, training, and project management. Demonstrated support for open data formats, middleware, interoperability, and agency data ownership. Established capacity to provide onsite implementation and long-term service support.

Computer Aided Dispatch Replacement Service (Due October 2, 2026)

Overview

Public Safety, Security & Fire

Cary, North Carolina, United StatesPosted: August 11, 2026Deadline: October 2, 2026

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SUMMARY

The agency is seeking a scalable, resilient replacement CAD system for Cary 9-1-1 and regional first responder partners. Services include solution design, implementation, training, cloud hosting, integrations, data portability, and ongoing support under a five-year contract.

KEY REQUIREMENTS

Must be fully operational and currently deployed in at least five public safety agencies of similar size and complexity
Must provide five references from Public Safety operations of similar or greater complexity
Implemented CAD system must have been in live use for a minimum of 90 days
Must provide recent audited, reviewed, or compiled financial statements prepared by an independent CPA
Must be qualified to do business in North Carolina
Must maintain insurance coverage as required by the Town
Must submit proposal electronically via the North Carolina electronic Vendor Portal (eVP)
Must submit one electronic version in PDF format
Must include a total not to exceed/fixed price cost proposal

CONTRACT DURATION

60 months

TIMELINE

RFP posted: August 10th, 2026

Proposers’ Written Questions Due: August 19th, 2026

Town Responses to Proposers’ Questions: August 27th, 2026

Proposal Submission Deadline: October 2nd, 2026

Contract Award: February 2027

Contract Effective Date: May 2027

QUESTION DEADLINE

August 19, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Town Of Cary

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DESCRIPTION

The agency seeks a vendor to provide and implement a replacement Computer Aided Dispatch (CAD) system supporting the processing of 9-1-1 calls for service by its Public Safety Answering Point, Cary 9-1-1, and regional first responder partners. The solution should be dynamic, data-driven, scalable, and designed to improve public safety, operational efficiency, emergency service delivery, and decision-making through enhanced data availability, quality, accuracy, and electronic information sharing.

The selected vendor will provide project management, system design and configuration, onsite implementation, training, cloud hosting, and deployment services. The CAD platform should provide resilient and redundant infrastructure, secure remote and mobile access, regional interoperability, and the ability to evolve with future growth. It should eliminate redundant call-taking processes and support flexible cross-agency data sharing.

Data must remain fully accessible and extractable by the agency without vendor intervention in non-proprietary, machine-readable formats such as JSON, CSV, XML, or Parquet. The system must support loosely coupled integrations using industry-standard middleware and integration patterns. Proposals must include a diagram and overview of the proposed CAD system architecture, including components and dependencies. The contract period will be five years, and questions must be submitted by August 19, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due October 2, 2026. Questions must be submitted by August 19, 2026.
Who issued this RFP?: It was issued by Town Of Cary. The work is located in Cary, North Carolina, United States.
Who is a good fit for this opportunity?: Public safety technology provider with proven Computer Aided Dispatch and 9-1-1 system experience
Experience serving PSAPs, municipalities, and regional first responder organizations
Capability to deliver cloud-hosted, resilient, scalable, and secure mission-critical platforms
Expertise in CAD implementation, configuration, integration, training, and project management
Demonstrated support for open data formats, middleware, interoperability, and agency data ownership
Established capacity to provide onsite implementation and long-term service support

Analysis generated by Settle AI from the source RFP.

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Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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