When is the submission deadline?

Submissions are due November 12, 2026. Questions must be submitted by October 19, 2026.

It was issued by City Of Lowell. The work is located in Lowell, Massachusetts, United States.

Who is a good fit for this opportunity?

Public safety software provider with CAD, RMS, mobile data, and fire records management expertise. Experience integrating law enforcement and fire/EMS workflows into unified platforms. Demonstrated capability delivering secure, scalable systems for government agencies. Strong implementation, data migration, training, and technical support capabilities. Proven experience with report-writing, external data integration, and system interoperability.

Computer-Aided Dispatch and Public Safety Records Management Systems (Due November 12, 2026)

Overview

Public Safety, Security & Fire

Lowell, Massachusetts, United StatesPosted: September 22, 2026Deadline: November 12, 2026

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SUMMARY

The agency seeks an integrated CAD, law enforcement RMS, mobile data, and fire RMS solution supporting dispatch, reporting, data integrity, external data access, and seamless information exchange. Questions are due October 19, 2026, with proposals due November 12, 2026.

KEY REQUIREMENTS

Must have a minimum of five years of documented experience implementing the proposed public safety software within the last ten calendar years.
Must have experience with at least five previous implementations of public safety software systems for agencies similar in size or larger than the City of Lowell.
Must designate a single Prime Contractor if multiple vendors partner to provide a solution.
Must provide a fully operational system including CAD, Mobile, LRMS, and/or FRMS components.
Must provide a 24x7x365 support plan.
Must provide a first-year warranty including all software updates, enhancements, and interfaces for a minimum of 12 months after Final System Acceptance.
Must provide a support and maintenance agreement covering an initial term of five years.
Must comply with Massachusetts Conflict of Interest Laws (G.L. c. 268A).
Must be able to provide evidence of financial solvency.

TIMELINE

RFP Released: September 21st, 2026

Pre-Proposal Conference (Virtual): October 14th, 2026

Questions or Requests for Clarification Due: October 19th, 2026

Questions & Answers Addenda Issued: November 2nd, 2026

Proposal Due Date: November 12th, 2026

QUESTION DEADLINE

October 19, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

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Issuing Agency

City Of Lowell

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DESCRIPTION

The agency is seeking a vendor to provide a fully functioning computer-aided dispatch (CAD) system, law enforcement records management system (RMS), and fire records management system (FRMS). The vendor must provide all software required for implementation and deliver sufficient functionality and performance to support agency operations.

The CAD system must support law enforcement and fire/EMS operations. The mobile data client must complement the CAD and RMS applications, enabling seamless workflows from dispatch receipt through incident closure, including report writing. The law enforcement RMS should include tools that support data integrity and accuracy, along with a unified search interface for querying and accessing authorized external data sources.

The report-writing application should support pre-population of report forms through integration with the mobile application. The FRMS solution must include all requested interfaces and enable seamless information transfer among the CAD, RMS, FRMS, and related applications. Questions are due by October 19, 2026, and a pre-bid meeting is scheduled for October 14, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due November 12, 2026. Questions must be submitted by October 19, 2026.
Who issued this RFP?: It was issued by City Of Lowell. The work is located in Lowell, Massachusetts, United States.
Who is a good fit for this opportunity?: Public safety software provider with CAD, RMS, mobile data, and fire records management expertise
Experience integrating law enforcement and fire/EMS workflows into unified platforms
Demonstrated capability delivering secure, scalable systems for government agencies
Strong implementation, data migration, training, and technical support capabilities
Proven experience with report-writing, external data integration, and system interoperability

Analysis generated by Settle AI from the source RFP.

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Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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