Commercial Solutions: CRM Modernization, Application Refactoring, and Integration

Overview

Software, Web & Mobile Development

Washington, District of Columbia, United StatesPosted about 1 month agoDeadline: September 30th, 2026

Fit Score

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SUMMARY

The project seeks vendors for CRM modernization, legacy application refactoring, enterprise integration, and secure data migration solutions.

KEY REQUIREMENTS

Utilize secure development environments and DAF-authorized hosting compliant with IL5+ requirements and DoW policy, guidance, and regulatory standards.
Demonstrate capability to deploy and manage components requiring IL6 security controls.
Comply with security guidance included in Appendix C and any specific call guidance.
Submit a White Paper as a mandatory prerequisite for proposal submission.
Submit proposals only upon specific government request.
Be capable of addressing CSO objectives, consistent with statute and regulation, including security requirements.
Comply with all applicable laws and regulations regarding export-controlled items (EAR, ITAR).

BUDGET

Estimate

$100,000,000

TIMELINE

Closed White Paper Submissions Due: April 25th, 2026 at 4:00 PM Washington, DC Local Time

Final White Paper Submissions Due: August 15th, 2026 at 4:00 PM Washington, DC Local Time

Final Proposal Submissions Due: September 15th, 2026 at 4:00 PM Washington, DC Local Time

Last Day for Awards: September 30th, 2026 at 11:59 PM Washington, DC Local Time

Issuing Agency

United States Air Force (USAF) Secretary of the Air Force Concepts, Development And Management (SAF/CDM)

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The client seeks vendors to provide commercial solutions focused on modernizing CRM platforms and related specific calls. Engagements will include working with contemporary platforms such as Salesforce, ServiceNow, and OutSystems, and addressing instances where outdated hardware remains in use.

Key objectives include application refactoring and modernization, by re-architecting legacy systems into a sustainable, secure, Software-as-a-Service (SaaS) portfolio with reduced technical debt. Vendors are expected to apply DevSecOps methodologies, integrating CI/CD pipelines to ensure rapid, secure, and continuous software delivery.

The project also emphasizes Human-Centered Design (HCD) and discovery practices for defining requirements and producing a clear technical blueprint, minimizing developmental risks. Enterprise integration and API development are essential elements, requiring the creation of reusable APIs to connect disparate systems and unify data silos. Additionally, vendors will be responsible for secure data migration and validation operations, ensuring the integrity and accuracy of all transferred information.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.