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Client Advocacy Services

Overview


Healthcare Services, Wellness & Biotech
Orange, California, United StatesPosted: October 3, 2026Deadline: November 4, 2026

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SUMMARY


A three-year contract is available for client advocacy services supporting referrals, Social Security benefit applications and appeals, case monitoring, resource coordination, and client satisfaction measurement.

KEY REQUIREMENTS


BUDGET

Verified

$700,000 – $2,100,000

CONTRACT DURATION


36 months

TIMELINE


Release of RFP Solicitation: October 2nd, 2026

Question Submission Deadline: October 21st, 2026

RFP Proposal Submission Deadline: November 4th, 2026

Tentative Interviews: December 2nd, 2026

QUESTION DEADLINE


October 21, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


County Of Orange Social Services Agency

Organization overview and procurement intelligence available on paid plans.
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DESCRIPTION


The government authority in Santa Ana, California, is seeking a contractor to provide client advocacy services for individuals referred for assistance with Social Security Administration benefits, including SSI, SSP, RSDI, and SSDI. The contractor will screen and assess referrals within 30 calendar days to determine eligibility and provide services that are sensitive to clients’ literacy, language, and sociocultural needs.

Services will include coordinating accessible, community-based resources; communicating with the designated county liaison; conducting in-person, telephone, and virtual interviews; assisting clients with the Social Security Administration appeals process through the final hearing; and monitoring case status while reporting changes to the county. The contractor must maintain an approved electronic or physical file for each client and administer client satisfaction surveys during the final stages of service delivery, sharing results with the county semi-annually.

The contract period will be three years. Questions must be submitted by October 21, 2026, and proposals are due by November 4, 2026.

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Frequently asked questions


When is the submission deadline?
Submissions are due November 4, 2026. Questions must be submitted by October 21, 2026.
What is the budget for this RFP?
The published budget is $700,000 – $2,100,000.
Who issued this RFP?
It was issued by County Of Orange Social Services Agency. The work is located in Orange, California, United States.
Who is a good fit for this opportunity?
  • Experienced provider of client advocacy, benefits navigation, or social services
  • Demonstrated knowledge of SSI, SSP, RSDI, and SSDI eligibility and appeals processes
  • Capability to deliver in-person, telephone, and virtual client services
  • Experience serving linguistically and culturally diverse populations
  • Strong case management, documentation, reporting, and client survey capabilities
  • Established relationships with community-based and public-sector service networks

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