Workday On-Demand Support and Managed Services
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateTIMELINE
Issuing Agency
Bexar County Information Technology
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A government authority in Texas is seeking vendors to provide comprehensive Workday on-demand support and managed services. Vendors should illustrate their ability to deliver robust Workday support, detailing service tiers, response Service Level Agreements (SLAs), coverage models, service governance, reporting, and knowledge transfer methodologies.
The scope includes functional support for Human Capital Management (HCM), payroll, time tracking, and absence modules. Technical support requirements include expertise with Workday integrations (Core Connectors, EIB, Studio), security administration, business process configuration, tenant setup and change management, release management, feature adoption, and both regression and user acceptance testing support.
Vendors must demonstrate capabilities in both on-demand and managed service models, address issue management and SLAs, and describe their backup resource strategies. Project support, integration assistance, and system optimization are also part of the requirements.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.