Website Development, Hosting, Maintenance, Implementation, and Support Services
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
DESCRIPTION
This RFP seeks a vendor to provide comprehensive website development, hosting, maintenance, implementation, and support services for a two-year contract. The selected vendor will be responsible for ensuring the stability, security, and optimal performance of the website, which includes ongoing technical support, system updates, bug fixes, performance monitoring, and security patching to guard against vulnerabilities and cyber threats.
Services also include the integration and automated reporting capabilities via the Chatwoot framework, enabling real-time insights into tenant interactions and response times, leveraging platforms such as Excel, Power BI, or Looker Studio. The provider must ensure seamless communication between automated systems and human support, preserving conversation histories where required.
Additionally, the vendor should perform a comprehensive social media security audit, harden platforms by implementing governance protocols and two-factor authentication, and address digital account security. Domain protection measures are required, involving monitoring and registering domain variations, strengthening DNS security, implementing email authentication protocols (SPF, DKIM, and DMARC), and taking action against fraudulent domains or digital impersonation.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.