Web-Based Queuing Management System

A vendor is sought to provide a comprehensive web-based queuing management system for use in New York. The solution must operate as a cloud-based application compatible with all major browsers, including Chrome, Edge, and Firefox, delivering a consistent user experience across platforms. The system should facilitate ticket issuance for clients without collecting personally identifiable information, supporting both anonymous and optional SMS-enabled ticketing. It must accommodate both self-service kiosk printing and manual ticket distribution by reception staff, with the additional capability to reprint lost tickets from any interface.

The queuing system should offer customizable SMS notifications for appointment reminders and queue updates, and support real-time monitoring via live dashboards for each queue and location. Waiting area monitors should display ticket numbers and provide configurable voice call-outs, guiding clients to designated areas without requiring vendor intervention for customization. Appointment scheduling must be available for both client self-booking and staff scheduling with booking limits, and the system must be compatible with iOS, Android, and Windows devices.

Integration with Microsoft Azure Active Directory for Single Sign-On, including support for usernames with apostrophes, is required. The system must also implement automatic software updates that do not disrupt operations during working hours. SMS messages and voice announcements should be customizable by queue and service type, ensuring flexibility and adaptability to diverse operational needs.