Web-Based Employee Assistance Program Mobile Tool
Overview
Fit Score
Settle Intelligence
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SUMMARY
DESCRIPTION
The seeking organization is requesting proposals for the provision of a web-based Employee Assistance Program (EAP) mobile tool. This platform must offer multi-channel access, including a web portal accessible via desktop and mobile browsers, as well as mobile applications for iOS and Android devices, ensuring 24/7 service availability through both a toll-free hotline and a secure online portal.
The proposed solution should feature advanced security and compliance, including encryption for data in transit and at rest, and secure authentication methods such as multi-factor authentication. An intuitive user experience is required, providing self-service tools for scheduling, chat, resource access, and push notifications for appointments and wellness tips.
The EAP services must include confidential assessment, counseling (in-person, telephonic, and virtual), referrals for a range of personal challenges, as well as manager consultation sessions and stress management or resilience training. The program should support agency employees and qualified family members with comprehensive assistance, including critical incident stress management (CISM) delivered on-site or virtually as required.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.