Web-Based Content Information Management Software

Overview

Software, Web & Mobile Development

Washington, District of Columbia, United StatesPosted about 2 months agoDeadline: April 3rd, 2026

Fit Score

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SUMMARY

RFP for a scalable, web-based content and incident management software to replace the agency's current system, supporting 500+ users and broad device compatibility.

KEY REQUIREMENTS

System configurable for a minimum of 500 concurrent users.
Provide a flexible user interface for staff edits and content additions without vendor assistance.
System scalable to support a minimum of 50 concurrent data sources and feeds.
Engineered for 24/7 operations with 99.9% availability uptime.
Software compatible with Microsoft Windows, Apple iOS, macOS, Android OS, and Linux operating systems.
System software shall have a browser-based client compatible with Microsoft Edge, Google Chrome, and Apple Safari.
System securely functional on smartphones, tablets, desktop computers, and display walls.
Allow users to access and log in securely via web browser or mobile device using SSL-based two-factor authentication.
System configurable to accept MJPEG, MPEG4, H.264, H.265, RTSP, and RTMP video compression.
Maintain a SQL relational database with events, alarms, equipment status, platform availability/failures, and usage statistics, with the ability to transition to other similar database solutions.
Provide access to view and full administrative rights to the SQL relational database or similar backend content/data management portal.
System includes the ability to manage rights and permissions on groups and roles on a user-by-user basis, with hierarchical security roles.
Provide necessary API capability and documentation to interface with existing HSEMA video and display vendors.
System has a robust Software Development Kit (SDK) for contractor and/or HSEMA resources to perform developments and update functionality.
Support the maintenance and use of four system environments: production, development, beta-testing, and training.
System supports the use of web services and standard protocols for .Net, Java, or Python development environments (JSON, REST, GeoJSON, Parquet, and GeoParquet).
Solution allows clients to search for historic information with a robust search engine interface.
System provides Single Sign-On (SSO) integration capability including SAML2, simultaneously allowing non-SSO accounts, and authentication via DC Government Active Directory, Identity and Access Management Service, and external users without VPN.
System has an archive feature for purging information at different timeframes.
System has AI features integrated or planned for future iterations to expand planning and preparedness capabilities.
System compatible with external data processing and analysis tools.
System meets all security standards set forth by the DC Office of the Chief Technology Officer.
System capable of integration with other platforms, software, and data management tools via API methods (Fusio).
System incorporates a clean, modern, responsive, mobile-friendly design interface with WYSIWYG elements for customization.
System has an integrated notification process for email, text, and mobile app alerting.
System supports event correlation to manage and display sequences of events or alarms as a single event.
System allows for data correlation between boards/processes.
System has the ability to support multiple simultaneous incidents or events with operational coordination, situational assessments, and information sharing.
System supports essential EOC capabilities such as resource requesting, information sharing, public messaging, and situational awareness.
System has the ability to aggregate structured or unstructured data from different sources and feeds.
System has the ability for users to view a real-time comprehensive summary of a situation.
System has the option for users to open multiple concurrent workspaces.
System provides a mechanism for categorization, filtering, search, and display of significant events.
System can host customizable checklists and survey applications for decision making and planning.
System supports dynamic workflows for administrative capabilities, including integration of external data sources and systems.
System has the ability to set up automated alerts based on live data triggers.
System can display in multiple windows, including operators' multi-display desktops and video wall display.
System can provide access for users to export all data easily.
System provides resource and task request/assignment/ordering and tracking ability, including staff management.
System has a logging section where incident management actions can be logged with time stamps.
Options for contractor and/or HSEMA representatives to dynamically implement new workflows.
System has a fully functional reporting module for user creation, customization, and automated dissemination of reports.
System reporting module has the ability to slice and dice all available information into different views using dashboards and reports.
System has reporting features that summarize resources and costs.
System has the ability to input data feeds to generate work products automatically.
System has the ability to send a link to users to access information directly within the system.
System is able to create visual incident timelines, SITREPs, and publish reports.
Vendor software able to consolidate data gathered from plans and analyze actual versus expected action planning.
Vendor software can maintain a contact list of personnel with relevant operational information, including automated change/update and distribution list management.
Vendor software provides the ability for program and technical users to easily design workflows.
Vendor software can integrate or provide a repository for official documentation, timestamped, tagged, and accessible via a timeline.
Vendor software integrates with or can manage EOC activation meeting schedules, timelines, battle rhythms, and workflows with associated notifications.
Vendor shall ensure that the system has an easily configurable user training module/environment.
Vendor shall ensure that the system has an easily configurable user simulation module with AI/AR integration.
Vendor shall ensure that the system provides in-vendor tutorials, release notes, new features, and highlights/popups.
Provide dedicated technical services to support transition, basic interface buildout, workflow improvements, and troubleshooting guidance.
Work with current in-house developers to ensure seamless transition, including transfer workflows, data retention, and API management documentation.
Document all work for the base system buildout, including process summaries and technical coding notes, and make them available to HSEMA.
Provide administrator training for account functions, technical maintenance, and troubleshooting capabilities.
Support the development of training manuals and guides (short-form, online, self-paced).
Support in-person and online training for new board/process rollout.
Provide monthly briefings to the programmatic team.
Provide two briefings to HSEMA senior leadership (one virtual, one in-person).
Be available for additional planning and requirement mapping sessions.

BUDGET

Estimate

$5,000,000 – $15,000,000

CONTRACT DURATION

60 months

QUESTION DEADLINE

March 31st, 2026

Issuing Agency

Office of Contracting and Procurement

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The agency is seeking a provider for a web-based content information management software to replace its current incident and administrative management system. The new solution must be modern, adaptable, and configurable, supporting a minimum of 500 concurrent users through its client software. The software must be compatible with a range of operating systems including Microsoft Windows, Apple iOS, macOS, Android OS, Linux, and others, ensuring full functionality across various devices such as smartphones, tablets, desktop computers, and display walls.

The system requires a browser-based client compatible with Microsoft Edge, Google Chrome, Apple Safari, and similar browsers. It must offer secure access via web browser or mobile devices, including SSL-based two-factor authentication, from both internal and external networks. The solution must provide robust user and group management capabilities with hierarchical security roles, dynamic workflow support for administrative processes, and integration capabilities with other platforms via APIs. AI features are integrated or planned for future updates to enhance planning and preparedness.

This software solution should offer scalable management of rights, permissions, and roles, supporting organizational growth and changing administrative needs.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.