Web-Based Community Engagement and Social Care Platform

A vendor is sought to provide a comprehensive, web-based platform for community engagement and social care services. The platform must ensure high levels of engagement among clients and end users, prioritize cultural and linguistic inclusivity, maintain data accuracy, and comply with privacy standards. It should be scalable and AI-assisted to automate needs assessments, identify social and health risks, connect residents to appropriate resources, and generate actionable analytics.

Key requirements include a self-service administrative portal to manage broadcasts, event reminders, surveys, and referrals, with agency-specific branding. The solution must offer robust two-way communication capabilities, enabling real-time feedback via voice, text, and email for various interactions such as surveys, reminders, and wellness check-ins. Additional features should include real-time language translation across at least 80 languages, ensuring that all communications remain seamless and culturally relevant.

The platform must be user-friendly, tailored for human services staff, older adult clients, and other underserved populations, with a strong equity focus to bridge the digital divide. Implementation support is required, including setup of user information and communication preferences, enabling faster outreach, improved needs identification across populations, increased program participation, and enhanced visibility into service gaps and outcomes.