Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Issuance of RFP: April 23rd, 2026
Technical Questions/Inquiries Due: May 15th, 2026
RFP Closes: May 21st, 2026
QUESTION DEADLINE
Issuing Agency
City Of Conroe
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A Texas-based agency seeks a vendor to provide a fully managed cloud VOIP telephony system to replace its existing telephony infrastructure. The solution should unify voice, messaging, paging, and e-fax services into a secure, scalable, and compliant Microsoft Teams-based platform, specifically supporting Teams Phone integration. Required features include automatic call recording (with police admin recordings made without announcement), SMS capabilities, Teams Premium for queues, and custom Music on Hold.
The system must support 350 Teams phone users, 350 desk phones (suggested models: Yealink MP56 E2 or AudioCodes C455HD), 300 common area phones (suggested models: Yealink MP52 E2 or AudioCodes C430HD), 20 expansion modules, and a SIP trunk capacity of 146 concurrent calls. Additionally, vendors must provide 24x7 fully managed support, including break/fix, moves, adds, and changes. The project requires onsite implementation, remote or onsite training, outbound caller ID policy, 6-8 migration events, and support for multiple user groups requiring SMS (Public Works, Police Records, Admin/Legal, Code Enforcement, HR, Transit, Parks, Finance, Economic Development).
Questions regarding this RFP must be submitted by May 15, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.