Vision Coverage Voluntary Insurance Service

A government authority in Conway, Arkansas seeks a vendor to supply voluntary vision insurance coverage services.

Submit completed questionnaire responses
Provide an executive summary of company, experience with higher education/public institutions, and proposed approach
Submit a detailed benefit summary for voluntary plans, including copays, allowances, and frequency limits
Provide monthly employee-paid rates (employee only, employee + one, family) and indicate rate guarantee period
Provide network directory and network accessibility metrics for Central Arkansas
Describe customer service model, hours of operation, and account management support
Submit sample materials including enrollment guide, marketing materials, and sample ID card
Provide an implementation timeline from contract award to go-live date
Submit administrative guidelines manual for billing, eligibility, and claims filing
Provide financial ratings for each issuing insurance company
Provide a reference for the specified product line of service
Submit one original hard copy and two electronic copies on flash drives of all proposal documents
Submit one redacted copy on a flash drive if necessary, clearly identifying company name
Ensure proposal envelope is sealed and properly marked with proposal number, date, hour of opening, and company's return address
Provide three references of equivalent size and industry, including one new client reference from the past five years, with contact details, contract periods, and members covered
Describe organization's financial condition and company ratings
Describe steps participants follow to obtain vision care services (in-network and out-of-network)
Provide percentages of claims from in-network, retail, and independent providers over the last three years
Confirm if a member can receive an exam from one provider and materials from another
Confirm if ID cards are provided to all members at no cost, how they are received, and if they are required for services
Describe if member benefit varies based on specialized frame selection and what benefit is available for non-selected frames
Describe contact lens benefit, including if materials benefit is separate from fit and follow-up
Confirm if vision plan offers paid-in-full coverage for contact lens and professional service with no out-of-pocket expense
Describe coverage or discount for laser vision correction and associated charges
Explain cost controls if patients select frames outside the covered frame
Confirm if a safety wear program is offered and if there is an additional cost
Indicate if frames are priced on retail or wholesale reduced cost formula
State how long rates are guaranteed
List plan benefit limitations or exclusions
Describe discounts offered beyond the funded benefit at all provider locations
Describe recent benefit innovations for 2027
Describe standard billing/banking procedures/funding arrangements
Provide a sample billing format
Describe the implementation process/timeline in detail, including responsible party for action items
Provide a resume of the proposed implementation manager
Confirm if a formal implementation satisfaction survey is performed and provide results over the past 3 years
Outline the account management team assigned to UCA upon contract award
Provide a resume for the proposed account management manager
Provide the average turnover rate of the account management team
Confirm in-network access to retail chains and list included retailers
Describe renewal contract negotiations with in-network providers
Describe how provider network is monitored for quality services and materials
Confirm if providers are required to use a specific lab and state average turnaround time, including same day/one hour options
Explain if all in-network providers administer the same funded benefits and network discounts consistently
Provide a provider directory for the State of Arkansas
List types of providers in the network (MD's, OD's, Opticians)
Confirm if vision network allows 24-hour turnaround on glasses
Describe growth of vision care network and indicate growth percentages over the past three years
Confirm if network can be customized for large clients and if non-network providers can be targeted upon client request
Describe call center days/hours of operation and if agent-assisted service is available on Sundays
Describe IVR features and 24/7 availability
Describe training program for customer service personnel
Confirm if Customer Service Representatives speak Spanish or other additional languages
Describe procedures for monitoring quality of service and member satisfaction
Describe organization's process for member appeal and grievances
Provide claims processing statistics: processed in 5 business days, processed and paid in 10 business days, claim processing accuracy
Confirm if an online claims processing system for providers is offered and if it provides real-time calculation of member out-of-pocket costs
State percentage of claims received electronically
State percentage of claims auto adjudicated
State percentage of claims paid in-network
State percentage of claims received from independent vs. retail chain providers
Describe reporting capabilities and provide a sample of typical reporting capabilities
Include results of satisfaction surveys (member, call center, provider)
State accepted file formats for eligibility (e.g., FTP)
Describe eligibility guidelines (domestic partner, adult dependent children)
Confirm if Benefit Administrators have online access to maintain membership (add/change/delete functionality)
Confirm if post-processing reports are provided, detail, and turnaround time
List Medical TPAs worked with
Complete the attached chart regarding web capabilities for participants (Provider Locator, Plan Benefit Information, Next Eligible Date of Service, Out-of-Network Claim Form, Print ID Cards On-line, On-line EOBS, Laser Program Information, Claims History and Claims Status, Educational Information about Vision, Member Grievance Resolution, Order Replacement Contact Lenses)
Describe services available to Benefit Administrator on website, update frequency, scheduled downtime, and mobile capabilities
Outline specific performance guarantees
Provide samples of standard promotional literature and associate communications materials
Describe capabilities to support Open Enrollment and associated costs
Describe vision wellness program
Confirm if medical diagnosis codes are collected within routine vision claims and if there is a charge to provide data feed to third-party data aggregator
State how many health plans/data aggregators claims data is transmitted to
State for what period of time rates are guaranteed
State administrative retention percentage included in insured or self-insured rates
Confirm if a voluntary (employee paid) insured plan is provided for any group size, minimum group size, and participation level
Confirm ability to underwrite a fully insured plan in all states and provide explanation
State level of compensation available from products for agents or brokers

$500,000 – $1,500,000

Release Request for Proposal: March 3rd, 2026

Deadline for Written Questions and Inquiries via email: March 8th, 2026

Questions and Inquiries Answered via email: March 10th, 2026

Proposals Due at 9:00 a.m. central time: April 2nd, 2026

Possible Finalist Interviews, if needed: April 7th, 2026

Selection and Intent to Award: April 8th, 2026

UCA Board of Trustee Approval if required: May 2026

Contract ALC Contract Approval if required: June 2026

Contract Effective Date: January 1st, 2027

University Of Central Arkansas

Organization overview and procurement intelligence available on paid plans.

A government authority in Conway, Arkansas, is seeking a vendor to provide voluntary vision insurance coverage services. The selected provider will offer vision insurance options to eligible participants under the authority’s benefits program.

The vendor will be responsible for delivering quality insurance products, assisting with policy administration, and ensuring comprehensive vision coverage. Providers must be able to support the authority’s requirements and serve the Conway, Arkansas, area efficiently.

Vision Coverage Voluntary Insurance Service

Overview

Fit Score

SUMMARY

KEY REQUIREMENTS

BUDGET

CONTRACT DURATION

TIMELINE

QUESTION DEADLINE

Issuing Agency

DESCRIPTION

Similar RFPs