Virtual Patient Engagement and Navigation Services and System
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
VerifiedCONTRACT DURATION
TIMELINE
RFP issued: March 2nd, 2026
Submission deadline: March 23rd, 2026
QUESTION DEADLINE
Issuing Agency
Suny Downstate Health Sciences University
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
This RFP seeks a vendor to provide virtual patient engagement and navigation services and a supporting system for case management and system administration. Services must be delivered by clinicians, including nurses and medical assistants, via SMS texting and phone calls.
Clinicians must be capable of translating communications between English, Spanish, and Haitian Creole to enhance patient accessibility. The system should utilize AI tools to optimize patient flow, engagement, and activation, delivering personalized, real-time support for patients.
Data security and robust reporting are required components of the solution. The vendor's offering should facilitate seamless communication, efficiently support patient navigation, and provide actionable insights through secure and comprehensive reporting.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.