Victim Advocacy Services

The government authority in Alabama seeks a vendor to provide victim advocacy services to support incarcerated inmates. Key requirements include the establishment of a toll-free hotline that offers outside confidential support services. The hotline must be available seven days a week and staffed by trained victim advocates capable of providing emotional support and addressing the needs of inmate victims.

In addition to telephonic support, the selected vendor must provide confidential support services through mail correspondence, including a secure and confidential mailing address specifically for inmate victims. Mail should be collected and processed at least five days per week, ensuring timely routing to an emotional support advocate on the day it is received. The vendor must describe their ability to deliver these services and provide details regarding the training for victim advocates.