Settle Intelligence
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Department of Veterans Affairs
Organization overview and procurement intelligence available on paid plans.
A government authority in Pennsylvania is seeking a vendor to provide Vertex data distributing services. The contract includes timely software updates upon request to ensure access to the latest software features and quality enhancements throughout the contract term.
The requirements also cover FE backup coverage during business days (Monday to Friday, 8AM–4PM PST), unlimited technical phone support within those hours, and a module replacement service offering one-for-one overnight shipping for requests placed before 12PM. All software updates, both standard and quality improvements, are included as part of the agreement.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.