Valet Parking Program Services and System

The State of Connecticut is seeking qualified vendors to provide comprehensive valet parking program services and an accompanying system. The project requires the implementation of a digital ticketing system that supports both app-based solutions and text-to-retrieve functionality, offering customers a seamless parking experience. Additional required features include support for contactless payment methods and real-time vehicle tracking that keeps customers informed about the status of their vehicles.

Vendors will be responsible for providing robust data reporting dashboards and establishing procedures to mitigate congestion at valet stations. Coordination with city transportation, traffic, and parking departments is essential for effective operation. The scope also involves setting up and managing valet service stations at designated curbside locations, and supplying trained, uniformed staff to handle greeting, key management, vehicle transfer, and retrieval tasks. Vehicle storage will be managed using designated off-street public parking garages, with strict adherence to standards for compliant queuing and safe pedestrian circulation.