UX/DX Digital Experience and Implementation Services

Overview

Software, Web & Mobile Development

Illinois, United StatesPosted 17 days agoDeadline: May 5th, 2026

Fit Score

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SUMMARY

Illinois is seeking a vendor to redesign and support State agency websites, focusing on enhanced UI/UX, accessibility, and SEO, with a ten-year contract term.

KEY REQUIREMENTS

Must have a Project Manager with at least two years of experience in the design services industry
Must be able to implement designs within Adobe Experience Manager (AEM)
Must comply with Illinois Information Technology Accessibility Act (IITAA) and WCAG 2.1 Level AA standards
Must perform all work within the continental United States
Must be registered in the Illinois Procurement Gateway (IPG) or submit a Vendor Disclosure form
Must submit a BEP Utilization Plan if a goal is set
Must submit a VBP Utilization Plan if a goal is set
Must have sufficient staff to provide all services required under the contract

BUDGET

Estimate

$5,000,000 – $15,000,000

CONTRACT DURATION

120 months

TIMELINE

RFP Posting Date: April 20th, 2026

RFP Offer Submission Deadline: May 5th, 2026

Evaluation Period: May 2026 – June 2026

Anticipated Notice of Award: June 2026

Anticipated Vendor Negotiations: June 2026

Anticipated Contract Start Date: July 2026

Issuing Agency

Illinois Department Of Innovation And Technology

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The State of Illinois is seeking a vendor to provide comprehensive UX/DX digital experience and implementation services for various State agencies. This engagement focuses on enhancing website design services to improve both User Interface (UI) and User Experience (UX) for the agencies' customers. The selected provider will be responsible for redesigning state agency websites, supporting accessibility compliance, mobile responsiveness, and performance best practices, while ensuring efficient ongoing content maintenance by agency personnel.

The scope of services includes website development, deployment, and support related to maintenance and operations. The contractor will oversee the controlled and secure launch of redesigned or new websites, meeting all technical, operational, and user readiness standards. Key deliverables encompass source code and configuration artifacts, content creation and migration, document and page migration development, content lifecycle management, search engine optimization (SEO), navigation roadmap designs, and recommendations for information architecture enhancement.

Additional requirements involve producing user interface designs such as mockups, prototypes, wireframes, UI component and style guidelines, and developing user experience materials including flowcharts, sitemap diagrams, and UX writing. The successful vendor is expected to contribute to the State's goals for improved usability, accessibility, and performance across all redesigned platforms. The contract duration will span a ten-year period.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.