Utility Ticket Management System

Overview

Software, Web & Mobile Development

Georgetown, Texas, United StatesPosted 7 days agoDeadline: May 21st, 2026

Fit Score

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SUMMARY

The City of Texas seeks a comprehensive Utility Ticket Management System with automation, GIS integration, real-time tracking, analytics, and robust field support.

KEY REQUIREMENTS

Must be registered as a supplier on the City's E-bid system
Must provide a minimum of three references
Must acknowledge and sign Certification and Acknowledgement forms
Must acknowledge Insurance Requirements
Must provide exceptions to the Standard Form of Agreement if applicable
Must comply with Texas Government Code regarding conflict of interest disclosure
Must comply with state law requirements regarding anti-boycott certifications
Must provide a detailed cost proposal including software, license, implementation, training, and per-ticket costs

BUDGET

Estimate

$50,000 – $150,000

CONTRACT DURATION

12 months

TIMELINE

Proposal Released: April 30th, 2026

Questions Due: May 8th, 2026

Proposals Due: May 21st, 2026

Review Period: May 21st – 29th, 2026

Earliest Award by City: June 2026

QUESTION DEADLINE

May 8th, 2026

Issuing Agency

City Of Georgetown

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DESCRIPTION

The City of Texas is seeking a qualified vendor to design, develop, and implement a robust Utility Ticket Management System. This solution must efficiently process utility locate tickets, facilitate ticket assignment automation, real-time tracking, and comprehensive reporting. The system should integrate seamlessly with GIS, mapping tools, and related platforms to enhance operational efficiency and ensure regulatory compliance.

Key requirements include an automated ticket intake form compatible with state 811 systems, automated ticket distribution, role-based access control, real-time notifications and alerts, and mapping capabilities for visualizing locate requests. Routing and navigation assistance for field workers is essential, as is multi-utility support, upload functionality for documents and images, and the capability to send positive response notifications upon locate completion. Additional features include a custom report builder, audit logs, historical data storage, visual analytics, investigation tools for closed tickets, and a consolidated dashboard for ticket management. The system must also provide automated emergency alerts, communication tools, and support for both field and office operations. The initial contract will span a one-year period.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.