Utility Ticket Management System
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Proposal Released: March 30th, 2026
Questions Due: April 15th, 2026
Proposals Due: April 28th, 2026
Review Period: April 29th – May 8th, 2026
Earliest Award: June 2026
QUESTION DEADLINE
Issuing Agency
City Of Georgetown
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A Texas-based organization is seeking vendors to provide and implement a utility ticket management system. The solution should automate ticket intake from state 811 systems, manage ticket distribution, assign tickets to locators based on predefined supervisor-determined areas, and facilitate real-time tracking and reporting. The system must integrate with GIS and mapping tools, as well as other key operational systems, ensuring seamless workflow integration for utility locators, supervisors, and administrative teams.
Key features include an automated ticket intake form, automated ticket assignment, real-time notification and alert systems, work order management, role-based access control, device compatibility, geospatial mapping, and multi-utility support. The system must also support positive response integration, data reporting and analytics functions, ticket investigation tools, an emergency notification system including phone notifications for emergencies, and various communication and collaboration tools.
Vendors interested in responding should ensure their system addresses these detailed requirements and supports robust integration with existing tools. Questions regarding this RFP must be submitted by April 15, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.