Utility Customer Portal and Customer Engagement Platform
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
RFP Issuance: April 6th, 2026
Deadline for Requests for Information: April 20th, 2026, by 4:00 PM
Deadline for Submittal of Proposals: May 8th, 2026, by 4:00 PM
QUESTION DEADLINE
Issuing Agency
City Of Rohnert Park
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The City of California is seeking a vendor to provide a comprehensive utility customer portal and customer engagement platform. The solution should allow preloaded user consumption comparisons, enable controlled messaging, and include robust analytics capabilities. Vendors should describe their experience with agency integration, including the interface and integration process, and address the latency of data updates from the source to the portal.
A detailed explanation of cybersecurity measures is required to demonstrate the system's ability to protect network, equipment, software, and customer data, and ensure compliance with relevant standards. Vendors must outline data security protocols for preventing and recovering from cyberattacks, including ransomware threats, as well as the failover and disaster recovery mechanisms integrated into the system architecture. The proposal should also specify server and network monitoring strategies, backup processes, and disaster recovery plans, as well as user permissions, access management, and device authentication protocols to prevent unauthorized access.
The contract for this project will span three years. All vendor questions regarding the RFP must be submitted by April 20, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.