Utility Billing Upgrade Project Management and Implementation Support Services
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateTIMELINE
The City anticipates hiring a Project Manager in the June/July 2026 timeframe and beginning the project initiation and planning phase.
Project Initiation & Planning: 4 weeks
System Review & Configuration Support: 6-8 weeks
Data Migration & Validation: 6 weeks
Testing (System & User Acceptance Testing): 6 weeks
Training & Change Management: 12-16 weeks
Go-Live Preparation & Transition: 6-8 weeks
Post-Implementation Support: 4-6 weeks
Total estimated duration: 9-12 months.
Issuing Agency
City of Johnson City
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The selected vendor will provide project management and implementation support services for a utility billing software upgrade involving the NextGen Windows-based platform. Responsibilities include comprehensive project management, supporting implementation activities, assisting with data migration planning, conducting testing, facilitating training, overseeing change management, and providing go-live and post-implementation support.
The implementation requires careful coordination in system configuration, preparation of data, system and user testing, staff training, and ensuring an efficient operational transition while ongoing billing activities continue seamlessly with minimal disruption to customers. The successful provider will deliver dedicated project management leadership, risk identification, issue tracking, mitigation planning, and coordination of go-live and stabilization. Data will be transferred from Neptune NSight to the UB software, Zortec, with the vendor focused on planning and coordination aspects rather than direct technical execution. Utility billing operations remain outside of the ERP, requiring manual submission.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.