Utility Billing System
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateTIMELINE
Request for Proposals Published: March 30th, 2026
Deadline for Questions from Vendors: April 24th, 2026
Final Addendum for Questions Published: April 28th, 2026
Deadline for Submittal Submissions: April 30th, 2026
Short List Vendors Notified: May 28th, 2026
Vendor Demonstrations/Interviews: Week of June 22nd, 2026
Preferred Vendor Notified: Week of July 13th, 2026
Begin Contract Negotiations: July 20th, 2026
Award of Contract by City Council: September 9th, 2026
QUESTION DEADLINE
Issuing Agency
City Of Herriman
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A Utah-based agency is seeking a utility billing system to address current gaps in workflow functionality and to eliminate manual processes and workarounds. The new system must feature a user-friendly, browser-based interface with user-defined fields and parameters, streamlined account setup, and comprehensive workflows for meter changes, service orders, delinquencies, and penalties. Secure, user-defined access levels and password administration are mandatory.
Vendors should provide technical support during business hours and ensure the solution interfaces seamlessly with external cash receipting, ERP systems, meter reading software, and GIS applications. The product should link addresses and parcels (including stacked parcels) and include an online customer service portal allowing consumption views (graphical and numerical), access to billing and payment history, online payments, and autopay setup.
The system must support at least 30,000 unique customer accounts, enforce business rules to minimize user errors, and allow attachment of documents to accounts. Capabilities to manage customer classifications, service types, and detailed account and location management are required. The contract period is for one year.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.