Utility Billing Software

Overview

Business Systems (ERP, CRM & POS)

Covina, California, United StatesPosted about 1 month agoDeadline: May 14th, 2026

Fit Score

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SUMMARY

Seeking a vendor to supply and implement a comprehensive utility billing software with integrated GIS and meter reading functionality in California.

KEY REQUIREMENTS

Must be a qualified utility billing software system vendor
Must possess a City of Covina business license
Must submit three paper copies and one electronic copy on a flash drive
Must submit proposal in a sealed package addressed to the Director of Finance
Must include all costs associated with training, implementation, hardware/hosting, interfaces, data conversion, and support
Must meet the City's minimum insurance requirements
Must be able to provide references for ten completed projects of similar scope and nature
Must be able to provide a SOC 2 report outlining data center security

BUDGET

Estimate

$150,000 – $500,000

CONTRACT DURATION

36 months

TIMELINE

Release and Issuance of the Request for Proposal: April 1st, 2026

Vendor Questions Due: April 16th, 2026

Date for the City to Provide Answers to Vendor Questions: May 1st, 2026

Vendor Proposal Responses Due: May 14th, 2026

Decision on Vendor Finalists: June 2026

Remote Demonstrations by Vendor Finalists: July 2026

Reference Checks: July 2026

Final Vendor Selection: August 2026

Contract Negotiations: September / October 2026

Implementation Start: November 2026

QUESTION DEADLINE

April 16th, 2026

Issuing Agency

City Of Covina

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The organization seeks a vendor to provide a comprehensive utility billing software solution. Services required include software provision, installation, process discovery, user training, project management, interface development, data conversion assistance, as well as ongoing maintenance and technical support.

The integrated system must support essential functionalities such as customer information management, billing, cash handling, service and work order management, and ad hoc reporting. Additionally, the solution must feature integration capabilities for meter reading, GIS data (including parcel and address management), ensuring streamlined utility operations. All questions regarding the RFP must be submitted by April 16, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.