Utility Billing Customer Portal Solution

A utility in North Carolina is seeking a vendor to provide a modern, cloud-based utility billing customer portal that integrates seamlessly with their existing Oracle Customer Information System (CIS). The desired solution should support Oracle’s Customer Cloud Service and offer a smartphone-ready, mobile-friendly platform compatible with multiple browsers.

Key functionalities include secure Single Sign On, new service initiation, online payments with options for auto-pay and guest payment, as well as mechanisms for customers to request payment plans for past due bills. The portal should display clear bill details, indicate estimated bills, and support third-party managers, including administrators for municipal partners and campus facilities, in managing water usage and billing. Additional requirements include configurable SMS and email alerts, leak detection and analysis, user-defined usage thresholds, multilingual support, GIS integration for outage mapping, and robust communication tools for billing updates and notifications.

Vendors should ensure the solution is accessible on all devices and offers an intuitive user experience. The proposal submission process includes a pre-bid meeting on December 18, 2025, with all questions due by December 19, 2025.