Utility Billing Customer Interface Website Portal Service

February 16th, 2026 – Solicitation advertised, mailed, or emailed.

February 26th, 2026 – Deadline for submission of questions.

March 5th, 2026 – Deadline for addendum to be posted.

March 19th, 2026 – Deadline for receipt of responses.

April 21st, 2026 – City Council for consideration and contract.

A Texas utility is seeking a qualified vendor to deliver a comprehensive online customer portal for managing utility billing and account services. The portal should allow ratepayers to access their accounts, make payments, view bills and transaction histories, set up autopay options, monitor usage, configure threshold alerts for water and electric consumption, and initiate requests such as starting or stopping services, payment extensions, and service calls.

Key features should include secure user authentication with single sign-on, account management tools for updating personal and contact information, and the ability to link and manage multiple accounts. The system must support electronic billing statements, notifications for new bills and payment confirmations via email or SMS, and detailed display of all account fees. Customers should be able to download statements in PDF or Excel formats. Additional requirements include multilingual support, an outage map displaying real-time service status, automated outage alerts, and a mobile-friendly platform or dedicated mobile app. The portal should integrate with existing utility systems and support social media integration. Vendors are expected to have experience in utility system integrations and the development of robust, user-centric utility service portals.